Refund and Returns Policy

Overview

Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, we unfortunately cannot offer you a refund or exchange.

To be eligible for a full refund, your item must be unused, factory-sealed, and in the exact same pristine condition that you received it. It must remain unopened in its original, undamaged manufacturer packaging.

Important: Diminished Value of Opened Collectibles

Goblinz Studio sells premium, rare, and high-value collectible items. The market value of these goods relies heavily on the pristine condition of their original, factory-sealed packaging.

In accordance with UK consumer law (Consumer Contracts Regulations), if you open an item, break a factory seal, open a blind box, or damage the character packaging, you have significantly diminished the value of the goods.

Partial Refunds for Opened Items: If an item is returned to us opened or with broken seals, you will not receive a full refund. Instead, any refund granted will be strictly capped at the item’s current secondhand resale value.
For example: A limited edition character figure worth £600 unopened may have a secondhand resale value of less than £100 once opened. Your refund will reflect this dramatically reduced market value.

Non-Returnable Items

The following items cannot be returned:

Gift cards
Digital downloads or software codes
Items returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds & Inspection

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your item and whether your refund has been approved, rejected, or subjected to a value reduction due to opening/damage.

If approved for a full or partial refund, your credit will automatically be applied to your original method of payment within 14 days.

Late or Missing Refunds

If you haven’t received a refund yet, please follow these steps:

Check your bank account or credit card statement again, as processing times can vary.
Contact your bank or credit card company; it often takes a few business days before a refund is officially posted.
If you’ve done all of this and you still have not received your refund, please contact us at info@goblinz.co.uk.

Sale Items

Both regular-priced and sale items are eligible for returns under the same conditions outlined above, provided they are returned within our 30-day window and remain completely sealed.

Faulty Items & Exchanges

We only replace items if they are genuinely defective, broken, or damaged in transit to you (in accordance with the UK Consumer Rights Act 2015).

Please note: Minor manufacturer paint variances, minor outer shipping box creases, or blind-box distribution variances do not constitute a fault. Genuine structural damage or missing components do.

If you need to exchange a faulty item for the same product, send us an email at info@goblinz.co.uk with photographic evidence, and after approval, we will arrange for a collection by courier.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the item is received and inspected.

If the item wasn’t marked as a gift when purchased, we will send the refund to the original purchaser.

Shipping Your Return

To return your product, we will arrange for a courier collection.

Return Costs: You are responsible for paying your own shipping costs for returning your item, this will be communicated and deducted from refunds where appropriate. Shipping costs are non-refundable.
Safe Transit: Because you are sending high-value collectibles, we will use a trackable shipping service and purchase shipping insurance. If the item is lost or damaged in transit back to us due to poor handling or bad packaging, it will further diminish the item’s value and your final refund. We do not guarantee that we will receive your returned item.