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Goblinz Studio

Privacy Policy

Last Updated: 19 June 2026

At goblinz.co.uk, we are committed to maintaining the trust and confidence of our visitors and customers. This Privacy Policy outlines how we collect, use, store, and share your personal data when you visit or make a purchase from our WooCommerce webshop, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

The data controller responsible for your personal data is:

  • Website: goblinz.co.uk
  • Business Name: Goblinz Studio
  • Contact Email: info@goblinz.co.uk

2. What Personal Data We Collect & Why We Collect It

As a WooCommerce store, we collect information about you during the checkout process, as well as while you browse our site.

Information You Provide to Us:

  • Contact Details: Your name, billing address, shipping address, email address, and phone number. We use this to process your orders, send you tracking information, and communicate about your purchases.
  • Account Information: If you create an account, we store your username and password to secure your account and make future checkouts easier.
  • Customer Support: Any information you provide when contacting us via email or a contact form.

Information Collected Automatically:

  • Browsing Data: While you visit our site, we track products you’ve viewed (to show you recently viewed items) and location, IP address, and browser type (for estimating taxes and shipping).
  • Cookies: We use cookies to keep track of cart contents while you’re browsing our site. (See Section 6 for details).

Payment Data:

  • We do not store your credit/debit card details on our servers. Payment processing is handled securely by our third-party payment gateways. They provide us only with confirmation of payment and necessary transaction details.

3. Our Lawful Basis for Processing Data

Under the UK GDPR, we rely on the following legal bases to process your personal data:

  1. Performance of a Contract: To fulfill and deliver the orders you place with us.
  2. Legitimate Interests: To provide a functional website, optimize your shopping experience, and prevent fraud.
  3. Consent: For sending you marketing newsletters (which you can opt-out of at any time).
  4. Legal Obligation: To comply with UK tax, accounting, and consumer protection laws.

4. Who We Share Your Data With

We do not sell your personal data. We only share your data with trusted third parties essential to running our business and completing your orders:

  • Delivery & Shipping Providers: e.g., Royal Mail, DPD, DHL to ship your goods.
  • Payment Gateways: e.g., WooPay, Stripe to process payments securely.
  • Website Management & Hosting: Our web hosting provider and technical support teams who keep goblinz.co.uk secure and functional.

5. How Long We Retain Your Data

We generally store information about you for as long as we need the data for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

  • Order Records: We keep order information for a minimum of 6 years to comply with UK tax and accounting obligations (HMRC regulations).
  • Account Information: We keep account data for as long as your account remains active.
  • Cart Contents: WooCommerce stores temporary cart data for up to [48 hours] using cookies to preserve your cart contents.

6. Cookies

We use cookies to enhance your shopping experience. WooCommerce uses cookies to track:

  • Items added to your shopping cart.
  • Cart data to see when cart data changes.
  • A unique code for each customer so that it knows where to find the cart data in the database for each customer.

You can choose to disable cookies through your browser settings, though doing so may prevent you from using certain features on our shop.

7. Data Security

We take the security of your data very seriously. goblinz.co.uk uses SSL (Secure Sockets Layer) encryption to ensure all data passed between your web browser and our website remains private and secure. Access to your data is restricted only to authorized personnel who need it to fulfill their roles.

8. Your Rights Under UK GDPR

As a UK resident, you have comprehensive rights regarding your personal data. These include:

  • The right to access: You can request a copy of the personal data we hold about you.
  • The right to rectification: You can request that we correct any inaccurate information.
  • The right to erasure (“Right to be Forgotten”): You can ask us to delete your personal data (excluding data we must keep for legal or tax reasons).
  • The right to restrict or object to processing: You can object to our use of your data for direct marketing.
  • The right to data portability: You can request that we transfer your data to another service.

To exercise any of these rights, please contact us at info@goblinz.co.uk. We will respond to your request within one month.

9. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us directly at info@goblinz.co.uk.

If you remain unsatisfied with how we handle your data, you have the right to lodge a complaint with the UK data protection authority, the Information Commissioner’s Office (ICO).